Terms & Conditions
Effective Date: [10/12/2026]
1. Booking & Payments
A valid credit card is required to be kept on file to support booking and cancellation policies.
• Wedding Services require a non-refundable retainer of 50% of the total estimated invoice to secure the date. This retainer will be applied to the final balance.
• The remaining balance is due 14 days before the wedding.
All deposits and retainers are non-refundable.
Non-bridal deposits have separate requirements.
2. Cancellation & Rescheduling
We value our guests and their time just as much as we value the staff and their time, therefore we have a 72-hour cancellation policy for non- bridal appointments. If for any reason a guest is unable to make their appointment, please contact the stylist to cancel the appointment with at least 72 hours of notice. If a less than 72-hour notice is given, then the deposit plus the remaining 50% of the service fee will be charged to the credit card on file.
• In the event a guest does not show up for the scheduled appointment and fails to give any notice, the guest is considered a "no show" and therefore 100% of the service fee will be charged to the credit card on file.
• Rescheduling is allowed 72 hours in advance, subject to availability. (There may be a small rebooking fee of $25.
One reschedule is permitted per booking. Additional changes may require a new deposit.
• If Radiance Artistry must cancel due to an emergency, and cannot provide an agreed replacement you will receive a full refund of any payments made minus the nonrefundable booking fee.
Wedding Bookings- Wedding cancelations, date changes, and reductions in booked services are governed by your signed bridal contract. The non bridal cancelation policy above does not apply to wedding bookings.
3. Late Policy
We understand that unexpected delays can happen, but out of respect for other guests and the stylists' time, we have the following late policy.
There is a 10 min grace period for all appointments. If guest arrives within this window, we will do our best to accommodate the full-service appointment.
There is a 15 -min late policy after the grace period. If a guest is 15 minutes late or more, the appointment may need to be shortened to avoid delays for the next guest. Full-service fees will still apply. If the appointment cannot be accommodated due to lateness, it will be considered a no-show and may be subject to the cancellation policy.
*Bridal and Special Event schedules are carefully planned. If anyone in your party is late, it may impact the timeline, and we cannot guarantee full services for late individuals.
If delays on your end cause us to run over our scheduled time, an overtime fee of $25 per 15 minutes of overtime will be applied.
Guests who are more than 30 min late without notice will be considered a no-show, and the full appointment may be charged.
***We appreciate your cooperation in ensuring that we stay on schedule for all clients. If you anticipate being late, please call or text as soon as possible. (843-360-8688)
4. Travel & Location Requirements
• On-location services require a travel fee depending on the distance from the primary service location. A $25 location fee applies for local appointments. Travel outside the local service area is quoted based on distance from Lynchburg Virginia.
• Clients must ensure a clean and safe workspace with access to adequate lighting and electrical outlets.
5. Client Responsibilities
• Clients should arrive with clean, dry hair and a clean face for makeup services. If client has curly/textured hair and is wanting a smooth style look, please try to have hair straightened in advance.
• If a client has any skin, scalp, or health conditions that could affect the service, they must notify us in advance.
*We maintain a professional, inclusive environment and expect all clients to be respectful toward staff.
*Disruptive, inappropriate, or disrespectful behavior may result in termination of services without a refund.
6. Health & Wellness Policy
Please contact Radiance Artistry as soon as possible if you develop contagious illness or contagious skin or scalp condition before your appointment. Services may be postponed or declined when a contagious condition makes it unsafe to provide.
To ensure a safe and comfortable environment for all clients, we kindly ask that you reschedule your appointment if you are feeling unwell or experiencing any symptoms of illness, including but not limited to:
• Fever, chills, or body aches
• Cough, congestion, or sore throat
• Vomiting, nausea, or diarrhea
• Any contagious skin or scalp conditions
*For non-bridal appointments, illness related exceptions to the cancelation policy will be considered case by case. Deposit transfers and fee waivers are not guaranteed.
*For wedding bookings, illness related cancelations or date changes are handled according to your signed bridal contract.
• Last-minute cancellations due to sickness will be handled on a case-by-case basis, and a rebooking fee may apply.
We appreciate your cooperation in keeping our workspace safe for everyone!
7. Liability
• We are not responsible for allergic reactions or sensitivities. Clients must inform us of any allergies or skin conditions before the service.
• We are not liable for any delays caused by the client (e.g., late arrival, unprepared hair/makeup conditions).
8. Photography & Social Media
• With your written permission, we may take photos/videos of our work for promotional use. Written parent or guardian permission is required for minors.
Permission is optional and does not affect your services,
9. Bridal Booking Minimums and staffing
* A $300 minimum service total is required for all wedding bookings.
* An additional artist may be required to ensure timely completion depending on the number of services, requested styles, and getting- ready schedule. The fee is $250 per additional artist.
Staffing needs and fees will be included in your quote based on the information provided. Changes to services, styles, locations, or timing may require revised staffing and an updated quote, which will be discussed with you before confirmation.
10. Agreement
Please review these policies before booking. You will be asked to acknowledge the applicable terms and authorize any agrees card-on-file charges during the booking process.
Wedding bookings also require a signed bridal contract. If these general policies differ from your signed bridal contract, the contract governs your wedding booking.
By booking a service with Radiance Artistry, you agree to these Terms & Conditions.
Contact Us:
843-360-8688
843-360-8688